Post Sale Operations
New Order
A charge is created after a consumer places an order using ChargeAfter as the payment option.
- The new order will appear on the orders dashboard in a Payment Awaiting status
- The charge will be in AUTHORIZED status at this stage
- The charge id will be reflected on the order details view
![](https://files.readme.io/10188e0-7bed0fb-transaction.png)
Order Status Update
Shipped / Completed
Changing the order status to Shipped or Completed status will change the state of AUTHORIZED transaction to SETTLED, and initiate the funding process.
Declined / Canceled
Changing the order status to Declined or Canceled status will change the state of AUTHORIZED transaction to VOIDED,
Refund & Partial Refund
The "Refund" action is applicable to SETTLED transactions only, and is available from the action menu on the right side of the order record
![](https://files.readme.io/3d3b4e1-4b31544-refund.png)
Refund action result will be reflected in the order details view.
![](https://files.readme.io/c7f1b4d-adb2ba0-refund.png)
What Happens If I Try To Refund From The Status Column?
Changing of the order status to Refund or Partial Refund will not trigger the refund action on a transaction.
The Refund action can only be triggered from the action menu.
Updated 6 months ago