Refunding a Charge

A charge can be refunded either partially or fully. Multiple partial refunds can be issued.

📘

The order's delivery date must be in the past to process a refund

Progressive typically sets the delivery date to 7 days after the order is completed.

Follow these steps to refund a charge:

1. In the store’s admin site, go to the order’s page

2. Select "Refund" at the bottom of the order table.

   

3. Enter the Qty to refund for each item.

4. Click Refund $X via Consumer Financing by ChargeAfter at the bottom of the section.

   📘

   Ensure you select the correct button

   Using the "Refund $X manually" option will not update Progressive Leasing and the customers lease will not be adjusted.