Lease Order Management

After a customer signs a lease, Progressive Leasing provides various options for order adjustments and returns through the Commerce API.

Pre-Fulfillment Adjustments

Order Cancellation
Calling the Delete Transaction API will void the existing signed contract, remove the items from the cart, and return the lease to an "Approved" status. This allows the customer to place a new order using the same Lease ID.

Item Swaps
Item swaps are not permitted once the contract is signed. To change the items on a lease, the order must be canceled, a new cart must be submitted, and the customer must sign a new contract.

Ecommerce Price Adjustments
For Ecommerce orders, you can lower the price of an item before the order is fulfilled. To do this, follow the Returns Process using the actionType set to PriceAdj. Price increases are not permitted.

Ecommerce Partial Return
For Ecommerce orders, partial returns can be submitted before the order is fulfilled. To do this, use the Returns Process. This action will remove the selected item and notify the customer of the change.

Post-Fulfillment

Submit Delivery Confirmation
Progressive Leasing monitors fulfillment on a per-order basis. Once all items have shipped or been delivered, use the Submit Delivery Confirmation API to provide the final estimated delivery date.

Price Adjustments
To lower the price of an item post-fulfillment, follow the Returns Process using the actionType set to PriceAdj. Price increases are not permitted.

Full Return / Partial Return
After receiving the returned goods, you can submit the return using the Returns Process.